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Support

How can we help?

Answers to the questions boat owners and crews ask most. If yours isn't here, email us and a person will answer.

Email supportsupport@myboatlog.app

Getting started

How do I install MyBoatLog on my phone?

iPhone or iPad: open myboatlog.app in Safari, tap the Share button, choose “Add to Home Screen”, then open MyBoatLog from the new icon.

Android: open it in Chrome, tap the ⋮ menu and choose “Install app” or “Add to Home screen”.

I forgot my password.

On the sign-in page, tap “Forgot your password?” and enter your email. We send you a code to set a new one. You can also sign in with a magic link sent to your email.

Does it work without internet?

MyBoatLog needs an internet connection to load and save data. On a boat, that usually means the marina Wi-Fi or your phone's data.

Crew & access

How do I give my captain or crew access?

Open Crew → App Access and invite them by email. You choose which pages they can open, and whether they can only view or also edit each one. They get an invite email and join by signing up with that same address.

Can crew delete my vessel?

No. Only the owner can delete a vessel or manage who has access. Permissions are enforced by the database itself, not just hidden in the interface.

Alerts & exports

Why am I not getting maintenance or document alerts?

Turn on alerts in Settings. On iPhone and iPad, Apple only allows notifications for apps opened from the Home Screen, so install MyBoatLog first (see above). If you blocked notifications earlier, allow them again in your browser's site settings.

Can I export my records?

Yes. The Logbook, Running Hours, Expenses, Fuel and Petty Cash pages each export to PDF, and Attendance exports to PDF or CSV for payroll. Your records stay yours.

Account & data

How do I delete a vessel or my account?

The owner can delete a vessel and everything recorded for it from the Vessels page, under “Delete Vessel”. To delete your whole account, email support@myboatlog.app from the address you signed up with.

Who can see my data?

Only you and the people you invite, to the pages you allow. The privacy policy explains what is stored and how it is protected.

Is it really free?

Yes, every feature is free while MyBoatLog is in beta, with no card required. Pricing will be announced before anything changes. See pricing.

Still stuck?

Tell us what you were trying to do and what happened. A screenshot helps.

Email support@myboatlog.app